User Support

Last updated: November 10, 2024

How to Get Support

To resolve your issue as quickly as possible, follow these steps:

• Check our Frequently Asked Questions (FAQ): Many common questions can be solved quickly by consulting the FAQ section available on our platform.

• Submit a Support Request: If the issue persists or is not covered in the FAQ, contact us via email.

Helpful information to include in your email:

• Your name and the email address used on the platform
• A clear description of the issue (including error messages, if any)
• Steps taken before encountering the issue
• The approximate date and time the issue occurred
• Support Email: ivanmedeiros0903@outlook.com

Response Time

Our support team strives to respond to all inquiries within 24 business hours. Please be patient if we take a bit longer during peak times.

Escalation Policy

If your issue is critical (e.g., highlights were not sent to Notion after payment), please mark the email subject as [URGENT] so we can prioritize it.

We are committed to providing the best possible experience and resolving any problems you may encounter.